Comments on: On Hold Marketing Messages Can Cross Sell your Services to Your Customers http://brandandmarket.com/on-hold-marketing-messages-can-cross-sell-your-services-to-customers/ Branding and marketing information for business professionals Sat, 04 Feb 2012 12:04:49 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Pete Turpel http://brandandmarket.com/on-hold-marketing-messages-can-cross-sell-your-services-to-customers/comment-page-1/#comment-10527 Pete Turpel Mon, 08 Mar 2010 21:50:12 +0000 http://brandandmarket.com/?p=3532#comment-10527 Adrian: That technology is available and is used in many take out locations. It is a function of the phone system. Search FIDELITY phone systems. They have software that accomplishes exactly what you were thinking. Pete Adrian:

That technology is available and is used in many take out locations. It is a function of the phone system. Search FIDELITY phone systems. They have software that accomplishes exactly what you were thinking.
Pete

]]> By: Chris Brown http://brandandmarket.com/on-hold-marketing-messages-can-cross-sell-your-services-to-customers/comment-page-1/#comment-10525 Chris Brown Mon, 08 Mar 2010 20:55:15 +0000 http://brandandmarket.com/?p=3532#comment-10525 Adrian: Oh yeah, that would be cool. I wonder if there is a way to do it with the incoming phone number? I mean so a human wouldn't have to try to zip thru a database to see if you were a customer or not... wasting valuable on hold time. If there isn't a way, perhaps this could be a new product idea?? Chris Adrian:
Oh yeah, that would be cool. I wonder if there is a way to do it with the incoming phone number? I mean so a human wouldn’t have to try to zip thru a database to see if you were a customer or not… wasting valuable on hold time. If there isn’t a way, perhaps this could be a new product idea??
Chris

]]> By: Chris Brown http://brandandmarket.com/on-hold-marketing-messages-can-cross-sell-your-services-to-customers/comment-page-1/#comment-10524 Chris Brown Mon, 08 Mar 2010 20:31:57 +0000 http://brandandmarket.com/?p=3532#comment-10524 Pete: Thank you so much! It's a pleasure getting comments like this! I'll have to check out your association. Chris Pete:
Thank you so much! It’s a pleasure getting comments like this!
I’ll have to check out your association.
Chris

]]> By: Pete Turpel http://brandandmarket.com/on-hold-marketing-messages-can-cross-sell-your-services-to-customers/comment-page-1/#comment-10523 Pete Turpel Mon, 08 Mar 2010 20:30:19 +0000 http://brandandmarket.com/?p=3532#comment-10523 Hi Chris: I wanted to say thank you for your article, so many businesses think it's just about sound. I find that often times the IT department is put in charge of making these types of decisions and they can't market their way out of a paperbag. They have never been schooled in that area. At Phone On Hold Marketing we refer to the service as your "On Hold Communication Network" as we believe it is much more than just messages and it separates from the rest of the competition. I have been Chairman of the "On Hold Messaging Association" this past year, and it's great to hear from someone who gets it. http://www.omha.org Regards, Pete Turpel President/CEO Phone On-Hold® Marketing Systems, Inc. Hi Chris:
I wanted to say thank you for your article, so many businesses think it’s just about sound.

I find that often times the IT department is put in charge of making these types of decisions and they can’t market their way out of a paperbag. They have never been schooled in that area. At Phone On Hold Marketing we refer to the service as your “On Hold Communication Network” as we believe it is much more than just messages and it separates from the rest of the competition.

I have been Chairman of the “On Hold Messaging Association” this past year, and it’s great to hear from someone who gets it. http://www.omha.org

Regards,

Pete Turpel
President/CEO
Phone On-Hold® Marketing Systems, Inc.

]]> By: Adrian Swinscoe http://brandandmarket.com/on-hold-marketing-messages-can-cross-sell-your-services-to-customers/comment-page-1/#comment-10393 Adrian Swinscoe Mon, 22 Feb 2010 09:45:09 +0000 http://brandandmarket.com/?p=3532#comment-10393 Hi Chris, What I meant was ...wouldn't it be great if when you called into a central switchboard they asked or identified you as a new or existing customer and, then, while they searched for the right person for you to speak they let you listen to the most appropriate message. Make more sense? I'm sure that wouldn't be too hard in tech terms or would it? Adrian Hi Chris,
What I meant was …wouldn’t it be great if when you called into a central switchboard they asked or identified you as a new or existing customer and, then, while they searched for the right person for you to speak they let you listen to the most appropriate message.

Make more sense? I’m sure that wouldn’t be too hard in tech terms or would it?

Adrian

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